Why am I not getting emails from Squarespace?

If you’re a Squarespace user and you’re wondering why your ecommerce emails aren’t connecting, there are a few things that could be happening. First, check to make sure that the email address you’re using for your account is valid and active. If it is, then the next step is to check your internet connection. Finally, if all else fails, contact Squarespace customer support for help troubleshooting the issue.

“Why am I not getting ecommerce emails from Squarespace?”

First and foremost, if you’re not receiving ecommerce emails from Squarespace, it’s likely because there’s an issue with your email account or server. If you’re using a public email provider like Gmail or Outlook, we recommend checking their respective Help Centers for troubleshooting steps.

If you’re still not receiving ecommerce emails after following those steps, it could be that your email address is incorrectly entered in your site’s Contact Information section. To fix this:

2. Scroll down to the “Contact Information” section and double-check that your email address is entered correctly under “Email Address.”

“How can I troubleshoot why my ecommerce emails are not connecting to Squarespace?”

If you’re having trouble connecting your ecommerce emails to Squarespace, there are a few things you can do to troubleshoot the issue. First, check to make sure that your email account is set up correctly and that all the settings are correct. Next, try restarting your computer and then trying to connect again. If that doesn’t work, try contacting customer support for help. Finally, if all else fails, you can always try using a different email service provider.

“What settings do I need to check if my ecommerce emails are not connecting to Squarespace?”

There are a few settings that you need to check if your ecommerce emails are not connecting to Squarespace. First, make sure that the email address you’re using is verified in your account settings. To do this, go to the “Email” tab in your account settings and click on the “Verify Email Address” button. Next, check that the email server you’re using is supported by Squarespace. We recommend using either Gmail or Google Apps for Business as they both work well with our platform. Finally, double-check that all of the required fields have been filled out correctly in your email template including the ‘To:’ field, ‘From:’ field, and ‘Subject:’ line. If everything looks good but you’re still having trouble connecting your email account to Squarespace, please contact our support team for further assistance.”

“Could there be a problem with my ecommerce email template when emails are not connecting to Squarespace?”

Are you having trouble getting your ecommerce emails to connect with Squarespace? It could be a problem with your email template. Here are some things to check:

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1. Make sure that the “From” address in your template is set up correctly. This should be the email address associated with your Squarespace account.

2. Check that all the links in your template are working properly. If any of them are broken, they may prevent Squarespace from loading the email correctly.

3. Make sure that there’s no HTML code in your template that is incompatible withSquarespace’s platform . Some common examples include scripts, iFrames, and CSS stylesheets. If you’re not sure whether something will work, it’s best to remove it from your template or test it on a different platform first

“I’m not receiving any ecommerce order confirmation emails from Squarespace, what’s wrong?”

I’m not receiving any ecommerce order confirmation emails from Squarespace, what’s wrong?

If you’re not receiving any ecommerce order confirmation emails from Squarespace, there could be a few things wrong. First, check to make sure that the email address associated with your account is entered correctly in the Account Settings page. Next, check your spam or junk mail folder to see if the messages are being filtered there. Finally, tryWhitelisting our IP addresses to ensure that our messages are not being blocked by your email service provider.

“My customers aren’t receiving any automated shipping notification email updates fromSquarespace.”

If you’re using Squarespace to run your ecommerce business, one of the key features is automated shipping notification emails. These update your customers on the status of their order and let them know when it’s been shipped. But what happens if those email notifications suddenly stop working?

There are a few potential reasons why your customer shipping notification emails might not be going through. First, check to see if there are any error messages in your Squarespace account settings – this is usually where you’ll find out if there’s a problem with your SMTP connection. If everything looks good there, the next step is to contact Squarespace support and ask them to investigate further.

In the meantime, you can always manually send shipping updates to your customers by creating a new email template in Squarespace (under ‘Settings’ > ‘Email’) or using a third-party service like Shipstation. By keeping open communication channels with your customers, you can ensure that even if automated shipping updates aren’t working perfectly, they’ll still be kept in the loop about the status of their orders.

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“‘Email service isn’t working on my website hosted by Squarespace.'”

If you’re having trouble with your email service on Squarespace, there are a few things you can do to troubleshoot the issue. First, check to make sure that your domain is set up correctly and that your email hosting provider supports Squarespace. If everything looks correct on those fronts, then the next step is to contact Squarespace support. They’ll be able to help you figure out what’s going on and get your email service up and running again.

Frequently Asked Question

  1. Why am I not getting emails from Squarespace?

  2. You can check your junk/spam folder to see if you are not getting all our email notifications. You can add the email address of any Squarespace sender to an Allowlist if you discover that it has been filtered as spam or junk.

  3. How long does it take to connect a domain to Squarespace?

  4. It is a good idea to use your domain provider’s default namesservers. Also, we recommend that you update your DNS settings within your domain account. Although most domains can connect within 24 hours to site, it may take 72 hours for some.

  5. What browser works best with Squarespace?

  6. Squarespace websites are optimised for mobile viewing with Safari and Chrome browsers.

  7. How do I change email notifications Squarespace?

  8. Go to the settings menu > Permissions > Invite Contributor. You will need to enter a name, and an email address to which you want store notifications. Next, select which level access you want for this account.

  9. Why is my Squarespace site blocked?

  10. This error could be caused by two things. Your IP address could be blocked by our servers due to high volumes of requests. Or it might be an issue in your DNS settings. This demo Squarespace website will help you fix it.

  11. Why does Squarespace take so long to load?

  12. Your Squarespace site is slow loading because it’s too big or pulling data from many servers. Your website will load slower the more pages you add.

  13. How do I activate Gmail on Squarespace?

  14. Scroll down to the bottom and click on Activate Gmail. Contact your registrar if you require additional assistance with DNS settings.

  15. How long does it take for Squarespace domain to go live?

  16. You connect custom domains to your website by changing their DNS settings (Domain Name System). The changes may take between 24 to 72 hours for the site to become functional. This waiting period is known by domain providers as the “propagation delay”, or the amount of time required for updates to be made to the website.

  17. What is Squarespace name server?

  18. Nameservers contain information that can be used to point domains at specific online locations. Squarespace uses default nameservers to connect domains by pointing at the domain’s DNS settings. You can review or modify your nameservers from the Advanced settings panel of the domain.

  19. How do I make a Squarespace email clickable?

  20. We’ll start by going to your backend page. You’ll hover over the section with the email address that you wish to link. Next, you’ll click on “EDIT”. Then, you’ll select the text to be copied, CTRL+C, and then click the link icon. Copy the URL below “mailto” and copy the email address.

  21. Why is my Squarespace contact form not working?

  22. Some form submissions can be sent to a junk or spam folder, instead of being delivered to your inbox. This issue can be resolved by ensuring that emails sent to our default email address reach your inbox. Add form-submission@squarespace. information to an email filter or rule to allow you to receive all messages from that address.

  23. Why can’t Squarespace process my payment?

  24. You may have an issue with your bank if you try to pay for any Squarespace subscriptions or services.

  25. Is Squarespace commerce down?

  26. Today, there were no incidents.

  27. How do I activate contact form in Squarespace?

  28. Go to Settings > Communication >Contact Forms, and then click on the View Embed Code button under the Contact Form. There are three codes you can choose from. Squarespace will accept any one of the codes, however, we recommend that you choose to use the Script Code on your website.

  29. Why isn’t my Squarespace website loading?

  30. Verify your status. squarespace. squarespace.com If you notice that your website is not loading properly, this could indicate that there’s a problem with the system. Follow @SquarespaceHelp Twitter to stay informed about current issues. You can also check out our Status page. Click Subscribe to receive status updates by email or SMS.


If you’re not receiving emails from Squarespace, there could be a few reasons why. First, make sure that you’ve entered your email address correctly in the settings. If that’s not it, then it’s possible that your internet service provider is blocking emails from Squarespace. You can try contacting them to see if they can whitelist our sender addresses. Finally, if you’re still not receiving any emails, please reach out to us at support@squarespace.com and we’ll be happy to help troubleshoot further!

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