What is Shopify return policy?

Refunds for Shopify Payments orders are processed by Shopify. If you paid using another payment method, then your refund will be processed by the gateway or provider that you used. For example, if you paid using PayPal, then your refund will be processed by PayPal.

When an order is placed on your store, Shopify collects the amount due and remits those funds to your bank account at the end of each 2-day period (net 2). If an order is canceled before it has been fully paid for, any collected funds that have not yet been transferred to your bank account are automatically refunded back to the customer’s original payment method. This process takes 5-10 business days from when the order was canceled.

If a customer initiates a return after receiving their order, and you’ve configured automatic refunds in Settings > Payments > Refund Management, then Shopify automates issuing a refund to the customer through their original payment method.

How to process a Shopify return

If you need to process a return for a Shopify Payments transaction, you can do so through the Refunds page in your Shopify admin. To issue a refund:

1. From your Shopify admin, go to Orders. Then click the order that you want to refund.

2. On the Order details page, click Issue refund. If you don’t see this option, then it’s because the order wasn’t placed using Shopify Payments and you can’t issue a refund for it from your Shopify admin. In this case, you’ll need to process the return directly with the customer or through your payment provider’s interface.

3. On the Issue refunds page, enter an optional note to include with the refund confirmation email that will be sent to your customer (for example, “We’re sorry that we were out of stock on that item”). You can also choose whether or not to send restock notifications for any items that are being returned and therefore need to be restocked.. 4 When you’re finished making changes, click Issue refund . This will generate a credit for future purchases which will appear on their account if they create one later

What information is needed for a Shopify return?

When a customer initiates a return on Shopify, the merchant is notified of the return request and can process the refund through their Shopify account. The customer will need to provide their order number, email address, and reason for return. The merchant can then issue a refund for the purchase price of the item (s) returned. If the item being returned was purchased using Shopify Payments, then the refund will be processed automatically and funds will be deposited back into the original method of payment within 2-5 business days. IfShopify Payments was not used, then the merchant will need to process the refund manually through their payment gateway.

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How to package a Shopify return

Assuming you would like a blog titled “How to package a Shopify return”:

When you process a return in Shopify, you have the option to provide your customer with a refund for the full amount of their order, or for partial amounts. If you choose to give your customer a refund, this can be processed through Shopify Payments. To do this, simply follow these steps:

1) Click on the Orders tab in your Shopify admin panel and select the order that needs to be refunded

2) Choose Refund from the Order actions drop-down menu and enter the amount you want to refund in the popup box that appears

3) Select which method of shopify payments refund you would like (i.e., credit card, PayPal, etc.) and click Process Refund

4) Enter any additional details about the refund in the Notes section and then click Issue Refund

Shopify will then begin processing the refund back to your customer according their selected payment method

How long does it take for Shopify to refund?

It can take up to 10 business days for Shopify to refund your payment. This timeline is based on the date that you initiated the refund and whether you used Shopify Payments or another payment provider.

If you’re using Shopify Payments, then there are a few different factors that can affect how long it takes for your refund to be processed:

1. The type of card that was used to make the purchase: If the card was a Visa, Mastercard, or American Express, then the refund should show up within 3-5 business days. If the card was a Discover Card, then it may take up to 10 business days for the refund to appear.

2. How long ago the purchase was made: If the purchase was made within the last 30 days, then it will likely take less time for the refund to be processed. However, if it was made more than 30 days ago, then it could take longer for Shopify to receive and process the refund request from your bank.

3. WhetherShopify needs additional information from you: In some cases (for example, if there are discrepancies with your tax information), we may need additional information from you before we can issue a refund. In these cases, our team will reach out via email as soon as possible so that we can get everything sorted out and process your refunds as quickly as possible.”

What do I do if myShopify order is wrong or damaged?

If you receive an order from shopify that is wrong or damaged, the first thing you should do is contact the seller. If the seller is unable to resolve the issue, you can open a dispute with Shopify Payments. To do this, log in to your Shopify account and go to “Shopify Payments” under “Bills & Orders”. From there, select the order in question and click “Dispute order”. Enter your reason for disputing the order and submit your request. Shopify will then investigate the claim and refund your payment if they determine that you are owed a refund.

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Can I cancel my Shopify order after it’s been placed?

– Yes. You can cancel your Shopify order after it’s been placed. However, you may be subject to a cancellation fee if you do so. To avoid this, we recommend that you contact the merchant directly to cancel your order.

If you need to refund a customer for their purchase, please see our article on how to issue a refund.

Frequently Asked Question

  1. What is Shopify return policy?

  2. We are here to assist you if you need to exchange or return your order. Within 30 days after purchase, we offer free returns. Return your item for store credit or to receive a replacement product.

  3. How do I cancel my Shopify payments?

  4. You can disable Shopify payments along with Shop Pay by following these steps. In Shopify admin go to Settings > Payments. Go to Settings > Payments and click Manage in the Shopify Payments section. Scroll to the bottom and click on the button Deactivate Shopify payments.

  5. Who process Shopify payments?

  6. Ecommerce platforms are able to offer integrated payment solutions as one solution. So that shoppers can save their information once, purchase journeys only consist of clicking a “Buy It Now” button. It’s quick, simple and easy. Shopify Payments uses Stripe as its payment processor, taking the sector by storm.

  7. Does Shopify payments charge for refunds?

  8. Shopify has stopped returning transaction fees for refunded transactions as of March 1, 2020. This decision could have devastating consequences for merchants.

  9. How do I process exchanges on Shopify?

  10. Tap the Shopify POS App button, then click Orders. Click on the order you wish to exchange or return. Tap Exchange and select the item to be exchanged. Tap Next. The inventory at the designated location is updated with the items that were returned.

  11. How do I use my exchange credit on Shopify?

  12. Click on the Store Payment tab and click Store Credit. Enter the amount you’ve given to your customer. To get an additional payment, click on Add Payment if there is an outstanding balance. If the amount of payment is correct, you can click on Complete Order.

  13. Does Shopify guarantee purchases?

  14. Shopify Protect covers fraud-based chargesbacks for eligible Shop Pay transactions. This applies whether your Shopify shop is on Facebook, Instagram or through other social media channels such as Facebook and Instagram. Get the best checkout in the world.

  15. How do chargebacks work on Shopify?

  16. Shopify will refund the fee if you are successful in the chargeback. Shopify will still reimburse you the fee if the chargeback proves to be partial.

  17. How much does it cost to use Shopify Payments?

  18. Shopify has three pricing options: Shopify Basic is $29/month, and Shopify Basic includes 2.9% + 30 for each online transaction. Shopify’s main plan is $79/month, and includes 2.6% + 30 transactions. Advanced Shopify is $299 per month and offers 2.4% + 30 transactions.

  19. How do I manage store credit on Shopify?

  20. Navigate to the admin section of your store and click Settings. Next, select Payments. On the Orders page, click the order for which you wish to issue a credit. After selecting Refund, press Done. If you wish to issue Store Credit, simply choose this option.

  21. Where do refunds go on Shopify?

  22. You can not receive any additional payments if you cancel an item you have refunded that is part of an order that was paid in multiple installments. All items that are refunded will be added to your Shopify POS app’s inventory.

  23. Does Shopify charge transaction fees on cash Payments?

  24. Shopify Payments doesn’t charge third party transaction fees for orders processed via Shopify Payments. Shop Pay Installments and Shop Pay Express are free. You don’t have to pay transaction fees for manual payments such as bank transfers, cash, or cash on delivery.


Shopify’s return policy is pretty straightforward: if you’re not happy with your purchase, you can return it for a refund within 30 days. But there are a few things to keep in mind before you make that decision.

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First, Shopify offers refunds for orders placed through their website only. If you purchased your item from a third-party site or retailer, you’ll need to contact them directly for a refund. Second, keep in mind that shipping and handling fees are non-refundable. So if you’re returning an item because it’s damaged or defective, make sure to include that in your request so they can reimburse you accordingly.

Finally, when it comes to digital products like apps or themes, Shopify does not offer refunds. However, they will work with you on troubleshooting the issue and will provide a credit if they are unable to resolve it. All in all, Shopify’s return policy is pretty reasonable and should give you the peace of mind knowing that you can always get your money back if needed.

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