What does support PIN mean?

If you’re a BigCommerce customer, you may have noticed the “Support PIN” field in your account settings. This is a unique number that our support team uses to verify your identity when you contact us for help. In this article, we’ll explain what the Support PIN is and how it’s used.

The Support PIN is a four-digit code that is assigned to your BigCommerce account. This code is used to verify your identity when you contact our support team for assistance. The Support PIN helps our team ensure that we are providing support to the correct customer and protects your account from unauthorized access.

If you need help from our support team, they will ask for your Support PIN before they provide assistance. If you do not know your Support PIN, please contact us so that we can assist you further.

– “What does support PIN mean?”:

When a customer contacts BigCommerce for support, they may be asked to provide a Support PIN. This is an extra layer of security that helps us verify the identity of the account owner and prevent unauthorized access to sensitive account information.

The Support PIN is a 6-digit code that is unique to your account. It can be found in the Security section of your BigCommerce Control Panel. To generate a new Support PIN, simply click the “Generate New Pin” button next to your current PIN:

If you ever forget your Support PIN, don’t worry! You can always reset it by clicking the “Forgot Your Pin?” link on the login page. Simply enter your email address and we’ll send you instructions on how to reset your PIN.

The Importance of a Support PIN

As the owner of an online store, it is important to have a dedicated support team to help you with any questions or issues that may arise. While there are many ways to get help from BigCommerce, one of the best and most efficient ways is to use the BigCommerce Help Center.

The Help Center contains a wealth of resources that can be used to resolve common issues, including how-to articles, FAQs, and contact information for our support team. In order to access these resources, you will need a uniqueSupport PIN.

Your Support PIN is assigned when you create your account and provides access to our customer support team via chat or phone. It also helps us verify your identity so we can provide you with personalized assistance. If you ever forget your Support PIN, don’t worry – simply click on the “Forgot Your Pin?” link on the login page and enter your email address associated with your BigCommerce account. We’ll send you an email containing your Support PIN so you can get back up and running in no time!

How to Get a Support PIN

If you need help with your BigCommerce account, our support team is here to assist. To speak with a member of our team, you’ll first need to generate a Support PIN. Here’s how:

Log in to your BigCommerce account. In the top navigation bar, hover over the ? icon and click Get Help from BigCommerce. Under “How can we help?”, select Contact Us. On the following page, under “Still need help?”, click Get support by phone. Enter a brief description of your issue in the text box and click Next Step > Call Me Now or Schedule My Callback Time. Once you’ve been connected with a support agent on the phone, they will ask for your Support PIN as verification that you are authorized to speak about this account.

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That’s all there is to it! By following these steps, you’ll be able to quickly and easily get in touch with someone who can assist you with whatever question or issue you’re having regarding your BigCommerce account

What to Do With Your Support PIN

If you’ve been directed to the BigCommerce Help Center by support, you may have noticed a section called “What to do with your Support PIN.” Here’s what that means and how it can help you.

When you contact support, they will ask for your store URL and a few other pieces of information. One of those is your “Support PIN.” This is an automatically-generated code that helps our team verify your account and pull up important details about it.

Your Support PIN is unique to your store and allows us to quickly access vital information that can help solve any issues you’re experiencing. So if you ever need to reach out to our team for assistance, be sure to have your Support PIN handy!

Giving Out Your Support PIN Safely

As a business owner, you are probably always looking for ways to streamline your operation and make things run more smoothly. The BigCommerce help center is a great resource for this. They offer support and advice on a variety of topics, including how to set up your store, troubleshoot issues, and take advantage of features.

One thing you may not have realized the BigCommerce help center can do is provide you with a support PIN. This PIN can be used by anyone who calls into the support line for your store. It allows them to quickly identify themselves as a customer or employee of your company.

There are some important things to keep in mind when giving out your support PIN, though. First of all, never give it out to just anyone – only give it to people who you trust and who have a need for it. Secondly, make sure that whoever has the PIN knows how to use it properly so they don’t accidentally cause any problems. Lastly, if you ever change your phone number or email address associated with your store, be sure to update the contact information on file with the BigCommerce help center so they can reach you if there are any issues with the account linked to the PIN

Tips for Keeping YourSupport PIN Secure

Tips for Keeping Your BigCommerce Support PIN Secure

As the number of online shoppers continues to grow, so does the need for customer support. At BigCommerce, we are committed to providing our customers with the best possible shopping experience. Part of that commitment includes offering a robust customer support center, where shoppers can get help with their questions and problems.

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One way that we provide customer support is through our Support PIN system. This system allows customers to create a unique four-digit code that they can use to speak directly with a BigCommerce representative. While this system is convenient and easy-to-use, it’s important to keep your Support PIN secure to prevent unauthorized access to your account. Here are some tips for keeping yourSupport PIN safe:

1. Never share your Support PIN with anyone else, even if they claim to be from BigCommerce or another trusted source. We will never ask you for your Support PIN unless you initiate contact with us first.

2 . Choose a strongPINthat would be difficultfor someone elseto guess . Avoid using easily guessed numbers like 1234 or 0000 , and don’t use personal information like birthdays or anniversaries . A good rule of thumb is touse a combinationof lettersand numbersthat are both randomand memorableto you , such as “B1gC0m”, but not somethingso obviousthat it couldbe easily guessedby someoneelse .

3 . Keep track of who has access toyourSupportPIN codein caseyou everneedtoward resetit . If you thinkyourSupporthas been compromised in any way , changeit immediatelyand thencontactus so wecan investigatefurther…

Losing or forgettingYour BigCommerce SUPPORT PIN

Losing or forgetting your BigCommerce SUPPORT PIN can be a frustrating experience. If you’re in need of some assistance from the BigCommerce help center, here are a few things to keep in mind.

First and foremost, make sure you have your account information readily available. The more specific details you have on hand, the easier it will be for us to assist you. Once you have all of your relevant information gathered, give our support team a call at 1 (888) 624-8436 so we can begin helping you troubleshoot the issue.

We understand how important it is to get back up and running as quickly as possible, so our team will do everything we can to resolve the issue as efficiently as possible.

Frequently Asked Question

  1. What does support PIN mean?

  2. An Apple Support PIN (or a set of numbers) is used to confirm that you own the Apple ID account. This is a 2-factor authentication system that prevents social engineering attacks.

  3. How can I check my purchase in BigCommerce?

  4. If you don’t have an active payment gateway yet, go to the product page and add it to your shopping cart. To ensure accurate shipping and tax calculations, you can proceed to the checkout page as a guest.

  5. Where is support PIN?

  6. Create a temporary Support pin Sign in to appleid. apple. com. Enter the verification code sent to you trusted device if prompted. Scroll down to the bottom and tap the Support PIN button. Next, tap Generate PIN.

  7. What is my BigCommerce store URL?

  8. Log into BigCommerce and look at the address bar. This will show you your mybigcommerce.com URL. You can find your store URL by logging into BigCommerce and looking at the address bar (this will be mybigcommerce.com). Click on the “View Store” button in your Control Panel to open your store’s front page in a new tab.

  9. How do I raise my support ticket with BigCommerce?

  10. Go to the Help Center and click on Contact. You can choose whether to open a support case for billing or product.

  11. What is a 4 digit support phone PIN?

  12. You can call support and use the Support Phone Pin to confirm your identity. This PIN should be written down and kept in a secure, safe place.

  13. How do I activate my BigCommerce gift card?

  14. Navigate to your Control Panel > Marketing > Gift Certificates and click the button to turn on gift certificates in your store.

  15. What is a 4 digit support PIN?

  16. The Customer Support Pin Number is a temporary four-digit number you use to confirm that your account has been linked.

  17. How do I activate my gift card for online purchases?

  18. Call the number on the card to activate it. Or go online and enter the card information. If you wish to make online purchases with your card once it has been activated you will be able to register it.

  19. What is 6 digit phone PIN?

  20. 6-Digit Pin is the customer’s personal identification number that allows them to log on to Mobile Banking App using their own registered mobile phones.

  21. How do I access my Egift card?

  22. Many digital gift cards have a barcode, or short code. This can be used to make the payment at check out. You can show your smartphone’s email app to cashiers to scan the barcode and process the payment.

  23. How do I create a help ticket?

  24. CONTENTS. CONTENTS. To continue your conversation with the customer via email, you can also create a ticket. Click the button “+ New ticket” in the Ticket Dashboard in the Tickets Section to create a ticket.

  25. How much does BigCommerce cost a month?

  26. BigCommerce offers a variety of pricing plans: Pro (299.95/month), Plus (79.95/month), and Pro (2999.95/month). Enterprise plans are based on the customer’s online sales. **Pro plan: Start at $299.95/mo if you have less than $400k online sales and +$150/mo if you make additional $200k online.

  27. How do I manually activate a gift card?

  28. Gift cards can be activated automatically when purchased. Some gift cards require activation by the recipient to allow them to be used. Call the merchant to activate the gift card or visit the URL provided and enter the activation numbers.


Trust is important when making a purchase online. With so many choices and options, it’s difficult to know which website to trust. That’s why it’s important to do your research before making a purchase. The BigCommerce Help Center is a trusted resource for information on all things BigCommerce. We encourage you to take some time to browse our site and familiarize yourself with our products and services before making a purchase. Thank you for considering the BigCommerce Help Center as your go-to source for information on all things BigCommerce!

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