Does Shopify handle returns?

If you sell products online, then you know that returns are a part of doing business. But what do you do when a customer wants to return an item they bought from your Shopify store? In this article, we’ll take a look at how Shopify handles returns and whether or not it’s a good solution for your business.

Shopify is one of the most popular ecommerce platforms out there and it’s known for being user-friendly and easy to use. But does it also offer a good solution for handling returns?

The short answer is yes, but there are some things you need to know before using Shopify for returns. First of all, all return requests must be made within 14 days of receiving the product. The buyer will also have to pay for return shipping unless the item is defective or damaged. And finally, Shopify offers two different ways to handle returns: automatic refunds or manual refunds.

How Does Shopify Handle Returns?

Unless a return is the result of our error, Shopify doesn’t refund transaction fees, and you may be responsible for return shipping costs. If your account is on the Basic Shopify plan or higher, then you can offer customers automatic refunds using Shopify Payments.

Shopify merchants have two options when it comes to processing returns: automatic and manual refunds. Both methods are available to all merchants using Shopify Payments as their payment gateway, regardless of which plan they’re on. The main difference between the two methods is that with an automatic refund, funds are automatically sent back to the customer’s original payment method (e.g., credit card) within 24 hours after the return is accepted in shopify- while with a manual refund, the merchant has to initiate the transfer of funds manually from their own bank account back to the customer’s original payment method.

Generally speaking, we recommend using automatic refunds whenever possible because they’re quicker and easier for both you and your customers- but there are some situations where a manual refund might be necessary (e.g., if you need to issue a partial refund).

The Pros and Cons of Shopify Returns

There are a few things to consider before you decide whether or not Shopify returns is the right solution for your business. The pros of using Shopify returns are that it is an automated system, so you don’t have to worry about manually processing returns. Additionally, it can help you keep track of returned items and helps to streamline your return policy. The cons of using Shopify returns are that there is a limit to the number of products that can be returned per month, and it may not be available in all countries.

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What are the Best Practices for Shopify Returns?

Assuming you would like a blog titled “What are the Best Practices for Shopify Returns?”:

1) First and foremost, it’s important to have a returns policy that is clear and easy to find. Make sure your policy is prominently displayed on your website, and make it simple for customers to understand. You should also include your return policy on all packing slips and invoices.

2) Secondly, you need to set up a system that makes processing returns quick and easy. The last thing you want is for returns to fall through the cracks or take forever to process. Creating a streamlined system will help ensure that both you and your customers are happy with how returns are handled.

3) Finally, keep track of returned items so that you can identify any patterns or trends. This data can be helpful in making decisions about future orders, product changes, or even marketing efforts. By tracking returns, you can stay one step ahead of potential problems and give your customers the best possible experience.

How to Optimize Your Shopify Return Policy

1. If you’re not happy with a purchase from your shop, you can return the item for exchange or refund within 30 days of receipt. To start a return, contact the shop owner through their Shopify account. The shop owner will need to initiate the return in their Shopify admin.

2. After the shop owner starts the return in their Shopify admin, they’ll generate a return shipping label that you can use to send the item back. If the item is returned because it’s damaged or defective, we’ll reimburse the cost of return shipping up to $15 CAD if you provide us with a receipt. If you don’t have a receipt, we’ll reimburse the cost of economy shipping (5-7 business days).

3. When returning an item, be sure to include: Your order number Item(s) being returned Reason for return Exchange request (if applicable) Refund method preference Return Shipping Label Packaging Slip Any other documentation required by your local post office

How to Use Shopify returns To Grow Your Business

There are a few key ways that using Shopify returns can help to grow your business. First, by having a return policy in place, you can show your customers that you stand behind your products and are committed to their satisfaction. This can lead to increased customer loyalty and repeat business. Second, if you offer free or flat-rate shipping on returns, this can entice customers to shop with you more often, knowing that they can easily send back items if they’re not happy with them. Finally, by streamlining your return process using Shopify’s built-in tools, you can save time and money on managing returns – both for yourself and for your customers.

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In short, utilizing Shopify returns is a smart way to grow your business by increasing customer satisfaction and loyalty, while also saving time and money.

Tips For Improving YourShopify Return Rate

1. Use a Shopify Returns app: By using an app specifically designed to handle returns, you can automate the process and make it easy for both you and your customers. With some apps, you can even offer return shipping labels so your customers don’t have to pay anything out of pocket.

2. Offer free returns: Customers are often hesitant to make online purchases because they know that returning items can be a hassle. Offer free returns, and they’ll be more likely to take the plunge and buy from you. You can either absorb the cost of return shipping yourself or add it into the price of your products (which is what many retailers do).

3. Make your return policy clear: Have a clear and concise return policy prominently displayed on your website so there are no surprises for your customers down the line. Be sure to include information about how long customers have to return items, as well as whether they will receive a refund or store credit.

Frequently Asked Question

  1. Does Shopify handle returns?

  2. A customer must first request a return, by email, phone or chat. After you have identified and confirmed that your customer is eligible to receive a refund for the item they want to return, go to the Orders screen in Shopify POS and find the item. Then, tap the Return button.

  3. How do returns work with dropshipping?

  4. Dropshipping companies won’t pay return shipping costs for items that are defective. They believe the product was not manufactured by them so are not liable. If you want to build a reputation for your business, it is important that you always pay return shipping costs to customers who receive defective products.

  5. How do I get a return label without a printer?

  6. There are many ways you can get around the lack of a printer, without needing to purchase labels from a local store. You can have your courier deliver the labels after you collect the package. Another option is to obtain a QR code which will enable you to print labels at a drop-off location.

  7. Who pays for shipping dropshipping?

  8. Dropshipping companies don’t actually ship the products, but they do pay shipping costs from suppliers. There are two options for dropshipping companies to deal with shipping costs: free shipping or having the shipping charges taken out of profits.

  9. Can you send someone a return shipping label?

  10. Print it and let the customer use it. You have two options: Either send the return label via email, or allow your customers to download the one from your site. They can then print the label at their home printer. They will then need to send the item to the courier.

  11. Does Shopify protect buyers?

  12. Shopify Protect covers fraud-based chargesbacks for eligible Shop Pay transactions. This applies whether Shopify is used to sell or social media channels such as Facebook and Instagram.

  13. Are debit card refunds instant?

  14. You can either return the purchase or get a full refund, regardless of whether you paid by credit card or debit card. It all comes down to how fast your refund process takes. A debit card refund can take between 7-10 business days to process. It can take up to seven days for credit cards.

  15. What’s a good return customer rate?

  16. While benchmarks can vary between companies, the majority of ecommerce stores have 25-30% returning customers. Alex Schultz from Facebook, Vice President of Growth, says that if you have 20-30% customers returning every month, and they make a purchase in your store, then you are doing pretty well.

  17. Do companies lose money on returns?

  18. Companies see customer product returns as an inconvenience that can lead to a loss of profit. Manufacturers and retailers face a loss of more than $100B per year due to product returns. This is an average profit loss for each company at 3.8%.

  19. Does USPS print labels for free?

  20. Yes! Customers can use the USPS’s shipping label generator at home to get their labels printed free-of-charge in store.

  21. How do you handle sales returns?

  22. Keep the sales return transaction. Debit the allowances and sales returns by the selling price. The taxes paid on the sale amount should be deducted from the tax liability account. Credit cash, or receivables by the entire amount of the original sale transaction


Shopify does handle returns, and they do it quite well actually. They have a return policy that is pretty straightforward and easy to follow. Overall, I would say that Shopify is a great platform for online stores, and their return policy is just one more reason why.

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